For any help or questions about any of our rugs or how to use the site you can call Mark who will be more than happy to help.
Office hours 9am 5pm. 01132328242
Out of hours 24/7            07968451774

Goods can be returned within 7 days of delivery should it be unsatisfactory. The rug must be returned undamaged, in its original condition and packaging. You are responsible for the cost of returning the rug . We cannot accept any returns after 7 days of delivery.
Once we have received the rug and are happy it has been returned in the same condition as it was dispatched, we will issue you with a full refund on the purchase price, minus our delivery costs (which is dependant on rug weight). Alternatively you can choose to accept a credit for the full price of the rug you ordered. This can be used towards the purchase of another rug.

Please note, whilst every effort is made to accurately reproduce the appearance of each rug we stock - we can not accept and responsibility for any colour misrepresentations. Different colour display settings on computer monitors can have an effect on the appearance of colours in our rug images. You can still return your rug for a refund, however they will not be deemed faulty and you will be responsible for the return costs.

Custom made products will be non-returnable and cannot be cancelled once the order has been placed on our website. Please ensure that the measurements are correct and note the estimated delivery time shown on the site to allow for production.

Shedding is a natural characteristic of a deep pile rug and is not deemed to be a fault. This is common on Acrylic and Wool rugs and should be taken into consideration when choosing a product suitable rug for your home.

 Limitations on our liability to you

You are responsible for observing and complying with all applicable regulations and legislation which affect your purchase and subsequent use of our goods. This includes obtaining all necessary customs, import or other permits to purchase goods from our site. Certain national laws may prohibit the importation or exportation of certain of our goods to you.
We make no representation and accept no liability in respect of the export or import of the goods you purchase.
To the extent that law permits us to do so, we exclude all our liability to you for any direct, indirect or consequential loss, damage or expenses (including loss of profits, business or goodwill) howsoever arising out of any problem relating to the goods you buy from us, other than the remedies listed in paragraph c above.

If a court does decide we are liable to pay you compensation, that compensation will be limited to the amount paid by you for the goods in question.

Please note that nothing in this section of these terms and conditions (or in any other section) is intended to limit any rights you might have as a consumer or other statutory rights that may not be excluded by law, nor in any way to exclude or limit our liability to you for any death or personal injury resulting from our negligence of for fraudulent misrepresentation.

ITEMS DELIVERED VIA COURIER.

All goods are signed for in perfect condition, please check the product with the courier before signing. We cannot offer replacements or refunds for damaged products that are signed for in perfect condition.
If you do sign for goods on delivery and you notice any damage please sign for the goods damaged and then we will pay all re postage costs and offer a full replacement.